Billing and payments

Pricing plans

There are two ways to pay as a client. Pay-as-you-go bills teleoperation time at 15.00 EUR per hour with no commitment. The Starter plan costs 99.00 EUR per month and includes 10 hours of teleoperation time, which makes it the better deal once you regularly use more than about six and a half hours a month.

The authoritative numbers are always the ones on the pricing page and in the public pricing API; if this page and the pricing page ever disagree, the pricing page wins. Operator pricing is separate from client pricing: operators set their own hourly rate, and regional pricing adjustments are available for operators in different countries.

How session time becomes a charge

Sessions are tracked to the minute. When a session completes, its duration is fixed, and from that duration two amounts are recorded: what the client is charged at their plan rate, and what the operator earns at their hourly rate. The platform margin lives between those two numbers. Both amounts are visible where they belong: the client sees the charge on the session and the invoice, the operator sees the earning in the earnings view.

Sessions that end early or are cancelled before any active time accrues do not produce charges. If a session ran but the result was unusable, that is what the dispute process below is for; the charge is created first and corrected afterwards, not silently suppressed.

Monthly invoices

Clients receive one invoice per month. Each invoice shows the billing period, the total teleoperation hours in that period, the amount, and its payment status. Payment is collected automatically via Stripe from the payment method saved on your account, so there is nothing to do each month as long as a valid payment method is on file.

You can review invoices in the dashboard and manage your payment method through the Stripe billing portal, which the dashboard links to. Adding or replacing a card happens entirely inside Stripe: the platform stores no card numbers, it only keeps a reference to the Stripe customer.

Operator earnings and payouts

Operators earn per completed session at the hourly rate set in their profile. Earnings accumulate in your balance, which you can see in Dashboard > Earnings along with the session history behind it. From there you withdraw to your bank account via Stripe Connect. The minimum payout is 10.00 EUR, and payouts typically arrive within 2 to 7 business days.

Stripe Connect onboarding

Before the first payout, every operator completes Stripe Connect onboarding once. Stripe collects your bank details and runs an identity verification; the platform never sees or stores this data.

1. 1
   Start onboarding

   Open Dashboard > Earnings and start the Stripe Connect setup. You are redirected to a Stripe-hosted flow.

2. 2
   Provide bank details

   Enter the bank account that should receive payouts. This account must be in your name; Stripe rejects mismatches during verification.

3. 3
   Verify your identity

   Stripe performs identity verification, typically against a photo id. Depending on country this completes in minutes but can take longer if documents need manual review.

4. 4
   Payouts enabled

   Once Stripe reports the account as verified, payouts are enabled and you can withdraw any balance above the 10.00 EUR minimum.

Refunds and disputes

If a session had real problems, for example the robot malfunctioned or the recorded data is unusable, the client can open a dispute for that session from the dashboard. Describe concretely what went wrong; a dispute that names the session, the time range, and the observable problem is resolved much faster than a general complaint.

An admin reviews each dispute, looking at the session events and the recorded data, and decides on a full refund, a partial refund, or a rejection with an explanation. Refunds always go back to the original payment method through Stripe; refunds to a different card or account are not possible.

Frequently asked questions